Privacy policy
Last updated: 6 November 2026
Enquiries and customer feedback
When you submit a form, we collect the name, email address, phone number, service details, locations and message you provide. Feedback submissions may also include a company name, rating and publication permission. We use this information to respond, coordinate services, address feedback and maintain enquiry records.
Email notifications
Enquiry information is stored in our website database. When email delivery is configured, notifications are sent to our team through our transactional email provider. Email addresses and telephone numbers are never published as testimonials. Reviews are published only after review and with the permission given on the form.
Optional session analytics
If you select “Allow analytics”, we collect page visits, a random session identifier, the referring website’s hostname, a broad device category, and interactions such as phone, email, WhatsApp and form-start clicks. These statistics help us understand website use. Analytics are disabled until you agree; no advertising cookies or cross-site advertising trackers are used. Choosing “No thanks” does not affect enquiry forms.
Your analytics preference and anonymous identifier are stored in your browser’s session storage and expire when the browser session ends. Reports include only activity measured by this website, so visitor figures exclude people who decline analytics, bots filtered by the server and unrecorded visits.
Storage and protection
We use website hosting, database and email services to process information. We restrict access to enquiries and reports. For abuse prevention, the server may temporarily record a daily hash derived from the connecting IP address; raw IP addresses are not stored by the application. Hosting providers may process connection information in their operational logs.
Your choices and requests
To request access, correction or deletion of your enquiry or feedback, or to withdraw permission to publish a review, email info@yrlexpress.in. Please include enough information to identify your request. We retain records for responding to enquiries and supporting business requirements, and review deletion requests individually.
External services
The embedded Google Map on our Contact page connects to Google when the map loads. Google may process connection information under its own privacy policy. Phone, email, directions and WhatsApp links open external applications or websites with their own privacy policies. These services are separate from our optional website analytics.
Contact
Yashraj Roadlines Express
802, 8th Floor, F Wing, Treetops, Lodha Upper Thane, Mankoli, Nashik Highway, Mumbai, Maharashtra 421302
info@yrlexpress.in